Corporate Social Media Policy

Our social media pages provide a place in which to share information. However, we cannot discuss or provide a diagnosis of any medical condition, or discuss pharmaceutical products. You can be assured that our content is factual and non-promotional.

We welcome your general questions, comments and suggestions. If you think you may require medical attention, you should visit your healthcare professional for an accurate diagnosis and advice that is personalized to you.

We will endeavour to respond to @ mentions and/or replies and ensure that any factually incorrect information shared is corrected as soon as possible. We are not responsible for content altered in retweets by other handles. Where we are unable to provide the information you need, we will instead suggest whom you should contact.

Information about medicines and medical treatment

As a pharmaceutical company, LEO Pharma is not in a position to diagnose any medical condition or provide advice on how they should be managed, including recommending any treatments. It is very important that patients are advised by a healthcare professional who knows a patient’s medical and treatment history. While external websites and links have all been verified ahead of use, LEO Pharma is not responsible for any information about medicines and medical treatment they contain.

Suspected side effects

Patient safety is our key priority and we take all information related to the safety of our medicines extremely seriously.

We have an obligation to collect and document any Adverse Drug Reactions (ADRs) known to us, and to report them in accordance with the requirements of the Food & Drugs Act and the Regulations. We are also required to follow up on any reports of serious and/or unexpected side effects. If you believe you have experienced a side effect when using one of our products, please contact our Safety Contact Person via medical-info.ca@leo-pharma.com. Alternatively, you can report it via our online form.

Other events/product use and storage

Please let us know if you have used, or stored, any of our products in any way other than as advised by your doctor, as it is useful information for us to collect for our safety database. Please contact medical-info.ca@leo-pharma.com.

Product quality

If you have any concerns about the quality of any of our products, please contact medical-info.ca@leo-pharma.com.

Data privacy

If personal data is shared with LEO Pharma, this will not be stored by LEO Pharma or provided to any third parties.